Frequently Asked Questions - Questions about installation
Questions about installation
When you run setup.exe to install MetaVis Core Properties service then you pass the setup screens and it sits and waits and writes something like "Waiting...." but before it times out please execute the following command from the command line on each WFE in the farm:
stsadm -o execadmsvcjobs
It will force the timer job to execute immediately and deploy the solution.
There are several reasons why the application does not offer to update itself upon startup:
1. If you run Windows 7 computer you need to start up MetaVis as administrator so it will get the updates. To do this, right click on MetaVis icon on the desktop and select Run As Administrator. Running as administrator will let MetaVis to access its installation folder in Program Files directory.
2. If you have proxy to connect to Internet you need to set up proxy to MetaVis so it will use it to get updates. To do it, open MetaVis Activation / Registration screen using Help / Registration menu item or Help / Activation ribbon button to open registration screen. Use Proxy button on this screen to specify proxy server information. Restart MetaVis to initiate software update. You may run it as administrator (see item (1)) in case you are on Windows 7 computer
3. You can uninstall the software and install it again using the original link you received in the email. It will preserve the current activation and loaded site.
MetaVis Core Properties Service should be installed on the SharePoint farm server which is hosting SharePoint Central Administration application pool. Login to the server using credentials of the central administration application pool owner and install MetaVis Core Properties service. Use IIS Manager to find out the account the Central Administration application pool owner like it is shown on the picture below.
In the event it is impossible to use Central Administration applicaiton pool owner as an account to install Metavis Core Properties Service (for example when it is a technical account and noone knows the password) use different account with the following requirements
1. Account should be SharePoint Farm Administrator
2. Account should be in local Administrators group
3. Account should have access to SharePoint configuraiton database with sysadmin privileges. See the picture below illustrating DB privileges
4. MetaVis Core Proeprties installer should be Run as Administrator
If you received this error, it is likely due to one of two reasons:
1) The trial key could have been copied to the license area instead of the Activation Code area highlighted in the picture. If so, simply paste the activation code and press Activate Automatically button. Once the license is retrieved press the Complete Activation button in the lower left.
2) If you are using Manual Activation, please make sure to include the ----------------LICENSE BEGIN---------------- and ---------------- LICENSE END ---------------- when pasting the activation key.
These applications are intended to run on a workstation and connect to your SharePoint environment remotelly.
The critical parameter for our product is system memory. We recommend 1 Gig of RAM for MetaVis (which is what we reserve by default). If you are running a lot of diagrams and or migrations simultaneously, we would recommend bumping that to 1.5 or 2 Gig (requires a parameter change). The O/S and processor is not as critical, but we would recommend a Dual Core if possible.
After downloading MetaVis product you will receive an email with the link to the product download and the activation code to activate the product. If you did not receive such email please contact MetaVis support at support@metavistech.com or "Contact Us" form on this WEB site.
Install and run the product. The first screen that the product will present will Registration screen. Paste activation code into the activation code text box and press "Activate Automatically" button. The license should appear in the License box and Activation Status should turn green. After this click "Complete Activation" button and proceed to the product.
In case "Activate Automatically" button does not retrieve the license successfully, make sure that the activation code is pasted into the activation code box exactly like it was written in the email and press "Activate Manually" button. This button will popup a browser with the license displayed. Copy the license including the whole lines with the words "LICENSE BEGIN" and "LICENSE END" into License box of the license screen. Then press Check License button. License status should become green.
In case the browser that pops up in response to "Activate Manually" button does not connect to Internet, save the URL in this browser, execute it on the other computer to fetch the license and deliver it back to the License box of the MetaVis License Screen. After this press Check License button. License status should become green.
In case the browser with "Activate Manually" URL run on the other computer still does not fetch the license, email the URL that appears in the browser that pops up after you press "Activate Manually" button to support@metavistech.com. You will receive an email back with the license that you should paste to the License box of the MetaVis License screen and press Check License button. License status should become green.
If the computer you are trying to install a product from MetaVis Architect Suite does not have connection to http://www.metavistech.com WEB Site do the following
- Download off-line product package from this link: http://www.metavistech.com/designer/product/metavis-win32.win32.x86-offl...
- Unzip the package to any folder on the local hard drive
- Run the executable file MetaVis.exe located inside the unzipped folder
- You may create a desktop icon for the simpler execution
- Proceed with the product activation and choose "Activate Manually" option
