I need help to troubleshoot an issue

I have been unable to resolve an issue or feel that a MetaVis product is functioning incorrectly, we welcome your feedback.

There are several items that we ask you to provide us so we can diagnose any issues in a timely manner.

- Log files - there are log files generated by the system that can provide us clues about the issue.  An additional level of logging is also available under Debug mode.  Please see instrucitons on sending us log files below.

- Screen shots - a picture is worth a thousand words :-).  If you can take some screenshots and send them along with the logs, that would be very helpfull

How to collect logs:

1. Go to Help ribbon and turn on Debug Mode.
2. Repeat the operation that is causing the issue.  Try to limit this to as few items as possible.  So for example, if you are having an issue copying 20 files, just use one of them for this test.  This will reduce the amount of data we need to review.
3. Return to the Help ribbon and turn off Debug Mode.
4. Press the Log Manager Button and then select a location to store log files. 
5. Then press the Save Environment button.  
6. Please send the zip file (along with any screenshots) created in step 4 back to us at support@metavistech.com or if it too large please use the following drop box: http://dropbox.yousendit.com/MetaVisSupport121114118